Error messages

Suspended service	The payment date has been exceeded and the collection system automatically applies a service interruption.
Access denied	Some module or functionality is not contracted or does not have access to them. To access an unavailable module, you must contact the Super Administrator user to verify your profile and permissions.
Invalid email	In the boxes where an email must be captured, an immediate validation of the syntax of the captured email is made regarding its format, for example that it has a user, an at and a domain with its superior domain, for example "user @ mail .com". In case of erroneously capturing an email or that it does not comply with the basic elements mentioned, an error of "invalid email format" appears. In case of viewing it, it is recommended to verify that it has been written correctly and complies with the minimum structure required.
Invalid identity or password	When the message of "Invalid identity or password" appears, the first recommendation is to validate that both the username and its password were entered correctly, validating the state of the uppercase button, the numeric keyboard button and the keyboard language to ensure that the letters, numbers and symbols written are the ones that were supposed to be written. In case it has been validated and the message continues to appear, you can reestablish it by following these steps: 1. On the initial page where it asks for your login information, you can find a link with the legend " Reset password " below the password box, click.  2. A screen appears where you can capture your email, after typing it click the " Reset " button and you will see a confirmation legend "The recovery instructions have been sent to your email.".  3. You will shortly receive an email with the title "Password recovery instructions" where you can continue.  4. Click on the link labeled " Change Password ."  5. A window opens in the internet browser where you can enter a new password and you must type it again in another box to confirm that it is correct.  6. Click the " Reset " button .  7. And that's it! It immediately redirects you to the Home page to capture username and password where you can now use your new password.
Invalid RFC (Mexican Tax Id)	At the time of capturing an RFC (Federal Taxpayers Registry) an immediate validation of its format is carried out, which basically validates that the first 3 or 4 characters are letters of a legal or physical person as appropriate, the following 6 characters are digits that refer to a valid date in format (YYMMDD), and the last 3 characters of correspond to the basic format of letters and numbers. In the event that the "Invalid RFC" error is displayed, it should be checked that the capturing RFC has a valid format and does correspond to an RFC consistent with the profile of the rest of the form.
It has already been taken	It is presented when some value entered that must be exclusive or unique has already been used in the form.
Password must be at least 8 characters	The password entered must have at least 8 characters, either letters (uppercase or lowercase), numbers or some symbol or special character.
Required field	At the time of capturing information there are some data that must be considered for filling, therefore if a box must contain data, a validation is applied to ensure it contains information, and in case it does not have information, the legend "the field is required "to indicate that data is required in the box.  To avoid the error, it must be ensured that the required character boxes have been captured.
Service degradation	Our service is having a longer response time than normal for reasons beyond our platform. We are working on restoring response times. Thanks for your understanding.
Unexpected failure	We are sorry. We have identified an unexpected bug that our support team is already working on. Please try again later.
User already exists	If the user's email had already been used to register a user previously, the platform will issue the error message " There is already a user with this email ", so that for a new user to be registered, an email must be provided that does not has been used for the registration of another. If the existing and previously registered user is looking to recover their password, they must return to the home screen and click on "Reset password" so that the platform will take them to the next screen where the user will be asked to enter the email. previously registered email to which an email will be sent by Literax to initiate the password reset process.
Wrong user	When resetting the password when capturing the email and clicking the " Reset " button , an error may appear regarding the wrong user or identity, showing the legend "A user could not be found with this email '[e-mail] '. ", in case of displaying this error, it is advisable to validate that the user is typed correctly, validating: - the state of the uppercase button, - the numeric keypad button, and - the language of the keyboard to ensure that the letters, numbers and symbols written are as they were supposed to be written. In case of confirming that it was written correctly and the error persists, you should contact the Super Administrator of your company to guide you, since this can happen due to a lack of user registration or because the user was registered incorrectly.